Galvanize Therapeutics Implements Botable QA Chatbot to Boost Productivity and Compliance

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Introduction

Galvanize Therapeutics, a pioneer in energy-based medical device technology, focuses on transforming biologic processes with its revolutionary Aliya platform. The company is initially targeting critical health domains including chronic bronchitis, cardiac arrhythmias, oncology, and drug delivery. Amid these initiatives, Galvanize Therapeutics embraces digital solutions to enhance operational efficiency and regulatory compliance. One such solution is Botable, a dynamic QA chatbot integrated within Teams that has significantly optimized their workflow.

Challenge

Operating in a stringent regulatory environment, Galvanize Therapeutics was faced with the challenge of ensuring consistent compliance while maintaining operational efficiency. This required a robust system for managing standard operating procedures, work instructions, and forms promptly and accurately without overwhelming the staff.

Solution

Botable Integration

The Regulatory & Quality Affairs department at Galvanize Therapeutics implemented Botable to streamline information retrieval and compliance adherence. Botable interacts with employees via Teams, a platform already in use at Galvanize, ensuring seamless integration into their existing workflow.

Document Access from Arena

Botable is trained on documents and vital information from Arena, Galvanize Therapeutics' Quality Management System (QMS) and Product Lifecycle Management (PLM) system. This capability allows quick and precise access to the latest standard operating procedures, minimizing manual searches and potential oversights.

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Results

Enhanced Productivity

Since the deployment of Botable, Galvanize Therapeutics has experienced remarkable improvements in task efficiency. Employees have posed approximately 5,000 questions to the QA chatbot, significantly reducing the time spent searching for information. According to Deborah Sheffield, SVP of Regulatory & Quality Affairs, the QA chatbot has resolved nearly 5,000 questions and has saved at least one full-time headcount.

Improved Compliance

Botable ensures employees access the right and current revision of procedures, fostering a compliant work environment. As Sheffield emphasizes, "We're in a regulated industry, so regulatory compliance is super important, and we need to ensure people are following the procedures. Botable makes it easy for them to do that."

Seamless Operations

With 255 documents, encompassing standard operating procedures, work instructions, and forms, Botable has become an indispensable tool for Galvanize Therapeutics, ensuring every employee has the information they need instantly and accurately.

Conclusion

Galvanize Therapeutics' integration of Botable within their workflow has reinforced their commitment to regulatory compliance and operational excellence. By leveraging Botable’s capabilities, the company not only optimizes resource utilization but also empowers employees with the tools to perform their roles efficiently and confidently. This case study underscores the transformative impact of strategic technological adoption in regulated industries.