Answering quality assurance questions at scale.

Full-Text Document Search
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Employees can search documents using phrases that make sense to them, and then our chatbot can give them the most relevant results. This is not just a specific “find on page” type of search but an actual context-based resource.

- Less wasted time searching documents manually
- Curated and collected search responses with information employees can understand
- Option to ask follow-up questions

Multi-Language Support

‍Ensure global quality assurance teams can access and understand documents in their preferred languages, boosting international team efficiency. Less friction between teams and reduced translation and training costs.

Subject Matter Expert (SME) bottlenecks

Empower quality assurance teams to resolve issues quickly without relying on subject matter experts for routine questions, freeing up senior staff for critical tasks. SME time is the result of years of training and experience. That valuable time is not best spent answering FAQs.

Subject matter experts can focus on more critical tasks, as QMS chatbots can ensure compliance by answering standard questions and troubleshooting.

Reduce Onboarding Time

When new employees can quickly access all product documents independently without needing to ask their supervisor for assistance, it helps them become more familiar with the products and processes. This integration can lead to a faster onboarding process and a smoother transition into their new roles.

Results:
- Reduced onboarding frustration from direct supervisors
- Decrease time to independence for new employees
- Reduced employee turnover

Efficiency Gains

‍Using Botable, one company had employees save over 27,000 minutes in document search and retrieval in just 9 months. The AI handled thousands of questions that would usually have been passed to a supervisor or never asked.

Customized Reporting

Generate tailored reports on frequently asked questions, document access trends, and unresolved issues to help improve your quality assessment operations. This will help you understand employee hangups for future training and documentation. Supervisors will be presented with a dashboard on usage, statistics, and other valuable data to enhance the employee/QA experience.

Meet Users Where They Are

Your chatbot can be integrated into the communication platform of choice, such as Slack or Microsoft Teams, ensuring seamless integration with your QMS and existing workflows. This reduces the need to train employees on using a chatbot since it is already at their fingertips and functions through natural language.